Hygiene measures

So that your vacation is as stress-free as possible …

WINTER

• Direct bookings for your winter vacation (all booked arrangements) can be canceled free of charge up to 30 day before your arrival. We kindly ask for your understanding, that we are not able to make exceptions for short term cancellation because of current Covid-19 regulation (check-in possible only for vaccinated and recovered guests – 08.11.2021).
  
• Should there be another shutdown due to Corona (arrival due to closed borders, closed hotels, valley quarantine, … not possible), you will of course not incur any costs
• We recommend taking out travel cancellation insurance!
  

IS COVID-19 AN INSURED REASON FOR CANCELLATION?
Yes! In order to support tourism, the European Travel Cancellation Insurance has decided, despite the pandemic status according to the WHO and although pandemics are not insured anywhere, from now on to insure Covid-19 diseases like any other unexpected serious illness.

In concrete terms this means:
The Hotel Cancellation Plus and Premium cover the following reasons in the event of a cancellation or travel interruption by the guest:

• Illness of the guest from COVID-19
• A close relative or a person living in the same household falls ill with COVID-19 and the presence of the guest is urgently required at home
• Fever and suspected corona, even if the test result is negative later
• A positive test result with no symptoms
• A close relative in the common household is ill and the guest has to be quarantinedMore information can be found HERE

Current rules for your arrival and check-in:

Vaccination 
12 month after the 2nd vaccine (starting from 06.12. only 9 month). Afterwards the 3rd vaccine is required.
Until 06.12. – 1st vaccine + PCR Test is accepted.

Recovery
up to 6 months after the illness with appropriate confirmation
Important: proof of neutralizing antibodies is not accepted.

• Surfaces, doorknobs and lifts are disinfected several times a day
• All of our employees have been trained on the COVID19 requirements by Hollu | Regular hand washing, disinfection and fever monitoring are self-evident
• All of our employees are weekly testet for COVID19
• Maintain a distance of at least 1 meter from other people outside your own group of visitors
• Personnel restrictions in the elevators must be observed
• Wash and disinfect hands several times a day with soap and water for at least 30 seconds | several disinfectant dispensers can be found in the hotel
• Disinfectant is also available in the room for the use during the stay | Keep the product out of the reach of children (parents are responsible for their children)
• Only practice mountain sports in small groups | no more than 10 people
• Lower the risk | stay well below the personal performance limit to avoid injuries
  

• For your check-in you must be vaccinated or have a recovery certificate
• We welcome you warmly, but not with a handshake and / or hug as usual, but with a friendly smile
• Plexiglas panels are installed at the reception
• Before the arrival you will receive a pre-check-in mail to shorten the check-in time
• Temperature screening is conducted at the arrival
• Disinfected pens are available
  
• Key cards are disinfected before they are issued
• At check-in you will receive a handout with all the important information
• Pay contactless if possible | Pay the bill preferably by card
• With card terminals, the keyboard is disinfected after each use

• Tables are allocated and placed at a sufficient distance
• The daily menu, the wine list and the bar menu are regularly disinfected/ partly digital
  
• Tablecloths are exchanged after each guest
• Salt, pepper, sugar dispensers are disinfected after each guest
• Mouth and nose protection, disposable gloves and disinfectants are available for free use
  
• We also ask you to keep the minimum distance at Bar67

• Strict compliance with the bath hygiene regulation
• Personnel restrictions in saunas, swimming pools and relaxation rooms must be observed. The maximum number of people is indicated everywhere
• Based on the recommendation of the ministry, sauna infusions will not take place until further notice
• Our wellness staff wear mouth and nose protection during your treatment
• The Postillion Spa opening times have not changed
• Until futher notice Day-Spa Bookings are not possible

• All rooms are cleaned with the Hollu cleaning concept
• Our staff has been trained in special hygiene measures
• Rooms are regularly disinfected with a Protec Tube device
• We thank you for your understaning that the check-in and check out times must be adhered to guarantee the cleaning & disinfection intervals for you

• Child care in winter 2021/22 will presumably take place on request (subject to official requirements)

• Mouth and nose protection (FFP2) is currently mandatory in public transport, grocary stores etc.
• all of our employees with guest ontact are wearting mouth and nose protection (FFP2)

You can see the latest restrictions according to “Corona-traffic-light” HERE