Hygiene measures

So that your vacation is as stress-free as possible …

SUMMER

• Direct bookings for your winter vacation (all booked arrangements) can be canceled free of charge up to 7 day before your arrival.
  
• Should there be another shutdown due to Corona (arrival due to closed borders, closed hotels, valley quarantine, … not possible), you will of course not incur any costs
• We recommend taking out travel cancellation insurance!

 

We recommend
If you complete an insurance via European travel cancellation you will even be insured by Covid-19

IS COVID-19 AN INSURED REASON FOR CANCELLATION?
Yes! In order to support tourism, the European Travel Cancellation Insurance has decided, despite the pandemic status according to the WHO and although pandemics are not insured anywhere, from now on to insure Covid-19 diseases like any other unexpected serious illness.

In concrete terms this means:
The Hotel Cancellation Plus and Premium cover the following reasons in the event of a cancellation or travel interruption by the guest:

• Illness of the guest from COVID-19
• A close relative or a person living in the same household falls ill with COVID-19 and the presence of the guest is urgently required at home
• Fever and suspected corona, even if the test result is negative later
• A positive test result with no symptoms
• A close relative in the common household is ill and the guest has to be quarantinedMore information can be found HERE

Current rules for your arrival and check-in:

As of March 5th, 3G will no longer be required – no more proof of vaccination, recovery or test required!

• Surfaces, doorknobs and lifts are disinfected several times a day
• All of our employees have been trained on the COVID19 requirements by Hollu | Regular hand washing, disinfection and fever monitoring are self-evident
• Maintain a distance of at least 1 meter from other people outside your own group of visitors
• Personnel restrictions in the elevators must be observed
• Wash and disinfect hands several times a day with soap and water for at least 30 seconds | several disinfectant dispensers can be found in the hotel
• Disinfectant is also available in the room for the use during the stay | Keep the product out of the reach of children (parents are responsible for their children)
• Only practice mountain sports in small groups | no more than 10 people
• Lower the risk | stay well below the personal performance limit to avoid injuries
  

• We welcome you warmly, but not with a handshake and / or hug as usual, but with a friendly smile
• Plexiglas panels are installed at the reception
• Before the arrival you will receive a pre-check-in mail to shorten the check-in time
• Disinfected pens are available
  
• Key cards are disinfected before they are issued
• At check-in you will receive a handout with all the important information
• Pay contactless if possible | Pay the bill preferably by card

• Tables are allocated and placed at a sufficient distance
• The daily menu, the wine list and the bar menu are regularly disinfected/ partly digital
  
• Tablecloths are exchanged after each guest
• Salt, pepper, sugar dispensers are disinfected after each guest
• Mouth and nose protection, disposable gloves and disinfectants are available for free use
  
• We also ask you to keep the minimum distance at Bar67

• Strict compliance with the bath hygiene regulation
• Personnel restrictions in saunas, swimming pools and relaxation rooms must be observed. The maximum number of people is indicated everywhere
• Based on the recommendation of the ministry, sauna infusions will not take place until further notice
• Our wellness staff wear mouth and nose protection during your treatment
• The Postillion Spa opening times have not changed
• Until futher notice Day-Spa Bookings are not possible

• All rooms are cleaned with the Hollu cleaning concept
• Our staff has been trained in special hygiene measures
• Rooms are regularly disinfected with a Protec Tube device
• We thank you for your understaning that the check-in and check out times must be adhered to guarantee the cleaning & disinfection intervals for you

• Child care in winter 2022/23 will take place (subject to official requirements)

• at the moment mouth and nose protection is not required in Austria
  

You can see the latest restrictions according to “Corona-traffic-light” HERE