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General conditions

Useful information

  • Arrival: The rooms are available from ca. 3 p.m. Please notify us if you should arrive after 6 p.m.
  • Departure: Please vacate the room before 10 a.m. on the day of departure.
  • Allergies: All rooms, Residenzen (apartments) and suites have solid wood furniture and interiors and are thereby suitable for people with allergies.
  • Booking conditions: Room cancellations are accepted in writing only.
    Winter: There is no charge for cancellations made more than one month before the planned day of arrival. You will, however, be charged 100% of the total package price (less EUR 20.00 per person/day for halfboard)if you cancel your stay less than one month before planned day of arrival
    Summer: Cancellation free of charge is possible 7 days prior arrival.
  • Single occupancy in double room or apartment: price reduction of EUR 20,00/day
  • Dogs: EUR 15,00/day without food. Dogs are not allowed in the spa or the restaurant.
  • Reduction for children: In family rooms with one bathroom, the 3rd and 4th person receives a 20% discount off the regular rates (with occupancy of 4 persons). The full half board rates are charged with an occupancy of only two or three per- sons (all family rooms).
  • Short-stay surcharge: 10% surcharge on stays shorter than 3 days.
  • Non-smokers: Smoking is not allowed in the dining hall for everyone’s safety and wellbeing. Please note that all our rooms are non-smoking. You are welcome to smoke on your balcony or at the hotel bar in the Kaminhalle (fireplace hall).
  • Travel cancellation insurance: We recommend buying a travel cancellation insurance to avoid costly charges in case of illness, death, unemployment, etc. Please contact us for more information!
  • New Year’s Eve surcharge: EUR 40,00/person
  • Bed & breakfast: price reduction of EUR 10,00/person & day of half board rates
  • Room service / laundry and ironing service: extra charge
  • Payment methods: Cash, EC-card (A/D/NL), credit cards (Visa, Mastercard, AMEX)
  • Bank information:
    • Spar- and Vorschusskasse Landeck, branch Ischgl,
      Acct. no. 520012470, bank routing number 45850,
      IBAN: AT254585000520012470,
    • Raiffeisenbank Ischgl,
      Acct. no. 29504, bank routing number 36248,
      IBAN: AT473624800000029504,
      BIC: RZTIAT22248
  • Errors and omissions excepted! Subject to change without notice!

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